f Doctor Appointments Key Largo Medical Centre. Book a GP Appointment - Key Largo Medical Centre

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FAQ’s

FAQ’s

FAQ’s
Appointment types

A standard routine appointment is 10-15 minutes. Minor surgical procedures, including IUCD insertion and Implanon insertion/removal, are 30 minutes. An iron infusion requires an hour long appointment.

We endeavour to minimise waiting times, and, if you have multiple issues to discuss, or require counselling, please consider booking a double appointment.

If you require an urgent appointment please inform our reception team and this can then be dealt with effectively

Cancellations

If an appointment needs to be cancelled, then please let our reception team know as soon as possible. In this way, the appointment can be booked by another patient, instead of being wasted. If the appointment is cancelled at very late notice, and remains unbooked, a cancellation fee will be charged

Phone messages

If you have concerns that you wish to discuss with your doctor, it is probably best to do this in person. This is because the doctor will have more time to discuss the issue, and it may be that an examination is required. Doctors will only take urgent phone calls during surgery owing to the importance of keeping interruptions to a minimum. Messages can be left with the reception team and the doctor can then return phone calls at a convenient time. If the matter is about an urgent medical issue, then please make this clear to the reception team, who can then deal with this in the most appropriate manner.

Results

If you have tests done, please organise a follow up appointment to discuss results and further management. A normal test result may be an indication for further investigation or specialist referral, and, therefore, for patient safety it is important to discuss all test results with the doctor. Test results may, in certain cases, be given on the phone by our practice nurse after discussion with the relevant doctor. Pap smear results will be sent to patients. If a test result is abnormal a recall will be organised by our practice nurse. Please note that test results may not be given to third parties (including family members), without your written consent.

Recalls

Chronic conditions such as diabetes and asthma are best managed with regular follow up to reduce the risk of long term complications and to optimise treatment. Our clinical team will provide a coordinated programme of care and will send out timely reminders for review appointments.

Record keeping

Patient records are kept electronically. If you have registered for the Personally Controlled Electronic Health Record (PCEHR) then please let your doctor know and new diagnoses and medication updates can be uploaded. Your PCEHR can be accessed by you and doctors involved in your care including hospital emergency departments.

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Complaints/Comments/Suggestions

We aim to provide you with the best possible service and welcome all feedback. If for any reason you are disappointed with your patient experience, please direct your complaint to our surgery directly. Please address complaints to:

Key Largo Medical Centre
61 Ocean Keys Boulevard
Clarkson 6030

Billing policy

Changes to fees from 30th May, 2022.

Key Largo Medical Centre offers bulk billed consultations during WEEKDAYS for current Medicare card holders. Walk-in appointments, minor procedures, some immunisations and consumables, initial workers compensation claims, initial motor vehicle claims, iron infusions are not covered by Medicare will incur a private fee.

The pricing of minor surgical procedures varies depending on the nature of the procedure. Please contact our reception team for further information.

Weekend appointments will be privately billed.



Weekday Fees (if applies) Fee $ Out of Pocket $
Standard 23 71.00 30.90
Long 36 106.00 30.25
Extended 44 142.00 30.50

Saturday Morning Fee $ Out of Pocket $
Standard 23 70.00 30.90
Long 36 106.00 30.25
Extended 44 142.00 30.50

After Hours – Before 8am weekdays/ Sat after 1pm/ Sunday/ Public Holidays


Fee $ Out of Pocket $
Standard 5020 81.00 30.00
Long Consult 5040 118.00 30.60
Extended 5060 153.00 30.45

Primary Ear Clinic - varied private billing


Fee $ Out of Pocket $
Standard costing 121.00 345.25

Implanon: Fee $ Out of Pocket $
Insertion ONLY 178.00 70.75
Removal ONLY 180.00 50.50
Removal and Insertion 225.00 100.65

Mirena: Fee $ Out of Pocket $
Insertion ONLY 217.00 70.35
Removal ONLY 90.00 short 50.90
126 long 50.90
Removal and Insertion 267.00 120.35

Iron Infusion: Fee $ Out of Pocket $
176.00 100.25

Bulk billed with an eligible Medicare card

Out of Pocket with an eligible Medicare card


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OPENING HOURS

Monday

7.00am - 6.00pm

Tuesday

7.00am - 6.00pm

Wednesday

7.00am - 6.00pm

Thursday

7.00am - 6.00pm

Friday

7.00am - 6.00pm

Saturday

8.00am - 5.00pm

Sunday

8.00am - 5.00pm